CTI, the leading Travel Partnership Company (TPC), has appointed GB Training as their Cultural Transformation Partner.
The Cultural Transformation training plan will, over the coming months, engage all CTI colleagues and reflects a significant investment in the CTI community, to deliver outstanding customer service at every level to their customers.
Clive Wratten CEO at CTI commented “When it comes to developing outstanding client relationships, our people are our greatest asset. Investment in them is critical to our success as a company and will benefit our colleagues and customers alike. As we continue our evolution and embrace new technologies it remains a priority to make our people the best in the business, so they can continue to deliver exceptional experiences to our clients. I am delighted to partner with GB Training, who have a heritage in delivering training programmes that take companies to market leading positions, through their passion and belief in the power of relationships.”
Gary Blisset – Director of GB Training commented “We are delighted to have been chosen to work with CTI as their Cultural Transformation Partner. As the business travel sector continues to evolve, working with such a forward thinking team to support this transformation is an exciting opportunity. Delivering change through communication, engagement and an inspirational programme of ongoing learning is a vital element in achieving exceptional client relationships.”